How may I help you?
Getting Started
How Do Credits Work?
One credit equals one email validation; however, if you pick priority processing for your list, each validated email address will cost you five credits.
We only deduct credits if we can positively verify an email address for you.
Pay As You Go Plans:
- Credits on the Pay As You Go plan never expire.
- These credits can be topped up at any time.
Subscription Plans:
- Unused credits expire at the end of each month for all subscription options.
You can purchase Pay As You Go credits as well as subscribe to a subscription plan. If you have both subscription plan and Pay As You Go credits, our system will always withdraw subscription plan credits first, followed by credits from your Pay As You Go balance if necessary.
Can I Try Before I Buy?
Yes, very much!
We offer a 500 credits per month plan completely free. This is the largest free plan offered by anyone in the industry.
Once you are ready and you have a larger requirement, you can subscribe to a paid plan of your choice. We offer monthly, quarterly, biannual and annual subscription plans. In addition to that, we also offer pay as you go plans to cater to all your ad hoc requirements.
Is It Necessary For Us To Download And Install Any Additional Software?
No. Tuxmailer is a software as a service (SaaS) solution. Simply log in and get on with it!
I Did Not Receive The Verification Email on Registration, What Should I Do?
We know this can be frustrating, but we recommend being patient and checking your junk folder.
What Is A Blacklist And How Does It Help Me?
When you validate an email address or a list of email addresses, all invalid email addresses are automatically updated in your personal, account-level blacklist. The next time you validate any email address, it is checked against your blacklist and if found, the verification of that email address is halted as it was found to be invalid earlier.
The blacklist feature helps you save money as repetitive validations of priorly tested and invalid email addresses are not re-validated. This helps you save on credits thereby saving you money.
For How Long Can I Use The Credits I Purchase?
Forever! TuxMailer Pay-As-You-Go credits never expire. You can use them whenever you like.
Please note that unutilized subscription credits expire at the end of each month and your account is credited again with the monthly allowance.
Can I Use My Credits In Order To Verify In Real-Time With Your API?
Yes! You can use your credits to integrate our APIs in your software applications, web forms, or any other creative way to validate email addresses.
What Is The Maximum Quantum Of Records That I Can Validate?
The quantum of validations you can do, will only be limited by the amount of credits available in your account.
Bulk uploads are limited to 100,000 records per uploaded CSV file. At the moment, we allow five lists to be processed simultaneously. This allows for a simultaneous processing of up to 500,000 records!
What Is The Validation Process
Our validation process is one of the best in the industry. After we have received an email address via the UI or API, we perform a series of tests that verify its validity.
We check for various factors including but not limited to:
- syntax errors
- duplicates (when validations are done via bulk upload)
- domain authenticity check
- role account detection
- mail server record checking
- identification of risky addresses
- disposable or temporary address check
- catch-all configuration
- server response
- full/disabled inbox
- free email service provider
- check against your account level blacklist
Further, we also employ technologies like anti-graylisting to get you the most accurate results.
Is Your Support Service Available 24/7?
Yes, we do provide customer chat support 24/7.